Privacy Policy

Last updated: August 30, 2026

Bishop Automations ("Bishop", "we") provides call answering and messaging automation to trades businesses in Ontario. This policy explains what personal information we collect, why, and what we do with it. It applies to this website and to the phone and messaging services we operate for our clients.

Who we are

What we collect

• If you call or text us: your phone number, the time and length of the call, and anything you tell us — your name, the address of the job, and what you need done.
• If you email us: your email address and the contents of your message.
• When we run a system for one of our clients: the same call and message details, on that client's behalf. The client is the business you were trying to reach; Bishop operates the system for them.

We do not collect payment card numbers, government identifiers, or health information through this website or through our phone systems.

Why we collect it

• To answer your call or message and pass the job to the right person.
• To send you the follow-up you asked for — a callback, a quote, an appointment reminder.
• To keep a record of consent, which Canadian anti-spam law requires us to do.
• To operate, monitor and improve the service.

Consent and CASL

Canada's Anti-Spam Legislation governs the commercial text messages our systems send. We record when and how consent was given, and we honour withdrawal of consent promptly. Replying STOP to any text stops further messages to that number. You can also withdraw consent by emailing us at the address above.

Who we share it with

We do not sell personal information, and we do not share it for advertising.

• Our client — the business you called. They receive your details so they can do the work.
• Service providers that make the system run, including our telecommunications provider (Twilio) and the calendar or job-management software our client uses. They handle the information only to provide those services.
• When the law requires it — a court order, a lawful request, or to protect someone's safety.

Some of these providers process data outside Canada, including in the United States, where foreign courts and authorities may be able to access it.

How long we keep it

Call and message records are kept for as long as needed to provide the service and to meet legal and record-keeping obligations, and are then deleted. Consent records are kept for the period CASL requires.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email rawlin@bishopai.ca and we will respond within 30 days. If we operate the system on behalf of a client, we may need to direct your request to that business, and we will tell you if that is the case.

Security

We limit access to personal information to those who need it to do the work, and we rely on the security controls of the established providers we build on. No system is perfect, and we do not claim otherwise.

Changes

If this policy changes, the revised version will be posted here with a new date at the top.

Questions or complaints

Email rawlin@bishopai.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.